FAQ
Does Grayscale accept International orders?
International shipping rates and time frames differ from those of domestic orders. Grayscale is not responsible for any taxes or tariffs you may incur by ordering. Shipping and Handling costs ONLY cover our shipping and handling costs to send the item to you.
Where is your warehouse located?
Our fulfillment warehouse located at 1000 Hurricane Shoals NW Suite B900 Lawrenceville, Ga 30043
Can I cancel my order?
If you'd like to cancel your order, please text us "470-469-6001". If your order has already been shipped, it cannot be cancelled.
Nobody has replied to my text yet! What is going on?!
We handle messages in the order they are received. We will respond to your request as quickly as possible.
I received an incomplete order. What do I do?
If you received your order and it is missing items, please contact us immediately. You must notify us of any problems with your order within 14 days of the delivery date.
I did not receive my order receipt email or shipping notification email, what should I do?
Please check your SPAM or JUNK mailboxes just in case they were filed there by mistake.
If you have any questions or doubts, feel free to contact us.
When will I receive my order?
If items in your order were sold on pre-sale or backorder, please reference the estimated ship time as notated on your order receipt.
All orders shipping to a US destination will typically arrive anywhere from one to three weeks from shipment date. It can take as little as three days for delivery depending on the efficiency of your local postal service and distance from our warehouse.
International shipping times vary. Typically, international shipments can take anywhere from two to six weeks to arrive from shipment date.
We do not ship partial orders. Your order will only ship if all items are in stock. If items are out of stock you will be notified by email.
How much will shipping cost?
Shipping is based on items in your cart, their size, and your shipping destination.
To check the shipping cost for your order, simply place the items you want in your cart and follow the checkout process until the available shipping options and costs are displayed.
Where is my order?
Orders may take up to 3-5 business days to be processed & shipped. Shipping can then take up to 2-3 weeks for domestic shipments and 2-6 weeks for international shipments.
All missing domestic packages must be reported within 30 days of purchase. All missing international packages must be reported within 90 days of purchase.
If the shipping address you provided was incorrect, incomplete, or otherwise undeliverable by the post office, we don't know until the package returns to our warehouse. If you believe this is the case with your order, please contact us.
Do you ship partially-filled orders?
No, we do not ship partial orders.
This especially applies to pre-sale or backorder items that you may have ordered. Your order will not be shipped until that item becomes available. Estimated ship dates for pre-sale/backorder items can be found on your order receipt.
If an item in your order is out of stock, you will be notified by email and will be asked to choose a replacement item of equal or lesser value.
If we cannot reach you or do not receive a response, your order may be held until all of the items become available.
What is your exchange / return policy?
Did we make a mistake?
While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the correct item right away.
We cannot exchange or accept returned items that show signs of wear, wash, damage, smoke exposure, pet hair, etc. The same thing applies if your merchandise arrives to us damaged for one reason or another during transit to us.
Please make sure to contact us right away for returns and exchanges. We need to start the process within 30 days of the date you receive the item.
Did you just change your mind?
If you've changed your mind and no longer want the item(s) you've purchased, contact us and we'll work with you to exchange or refund your item(s), less your original shipping charges. You just pay for shipping the item(s) back to us.
Zip Up Hoodie & Foil Product Questions
Zip Up Hoodies:
Printing irregularities may appear in designs printed across on the front of zip up hoodies. If you are concerned about this, please do not order zip up hoodies with printing across the front.
Items with Foil:
While foil looks great, the length of time the product will last depends on how well it is cared for. All foil items should be washed inside out and in cold water. Foil items should not be dried on high as it can cause the foil to peel and crack. Some foil items are made to look vintage and can be cracking when you receive them.
Zip up hoodies and foil items are not returnable for any decoration imperfections.